Frequently asked questions

What you can do on Maikii.com

Manage an account on Maikii

Who is Maikii?

Maikii is one of the world's leading companies in the design, production and sale of USB Flash Drives, Power Banks and a wide range of accessories linked to the field of consumer electronics. Maikii products are targeted for the promotional market and appeal to anyone seeking solutions to promote their corporate brand. In fact, all models of the Maikii catalogue can be customised with logos or designs through a variety of printing techniques. Custom gadgets are effective promotional tools, giving visibility and popularity to company logos. They are objects of everyday use, which are highly valued for their utility and functionality. In order to enhance a corporate image in an even more effective and original way, Maikii also offers the Maikiidea service, which allows the creation of 100% customised USB Flash Drives and PVC Power Banks with the shape and colours you desire. In addition to a flawless look, each product in the Maikii catalogue meets high-quality technological standards.

How can I change payment method on my account?

To change your payment method, contact our staff via e-mail at sales@maikii.com stating your request. Remember to enter the number of your quote and the payment method you wish to use, choosing from: advance payment by bank transfer, online payment via PayPal or cash on delivery. The sales manager that will process your order will either confirm or refuse your request and give you feedback.

Create and manage quotes

Are quotes binding?

No, quotes are never binding. Once you have concluded your quote, you can decide whether to proceed with your order, or you can leave it aside and create other quotes, changing the product or quantity, capacity, accessories, packaging and all the other variants offered by the Maikii catalogue. You can prepare all the quotes you want and decide whether to proceed with your order once you have found the solution that suits you best.

How many quotes can I save on my account?

There is no set limit, you can create all the quotes you want.

I started to configure a product but I have not finished it yet. Can I complete it later? Is there a time limit to complete a quote?

There are no time limits to complete a quote. If you do not want to lose what you have configured, but you need to leave the website, we advise you to finish the quote even if it is not complete, since it is not binding. You can go back to your profile page at any time, view the saved quotes and start to configure the models any time you want.

Can I change a quote I have already made? Or can I cancel it?

You cannot change or cancel a quote once it has been finished, but you can create a new one starting from the ones you have already saved.

Payments

How can I pay for my order?

We accept the following payment methods: advance payment by bank transfer, online payment via PayPal or – for shipments in Italy - payment on delivery by cash or check. Payment on delivery is not accepted for deliveries outside Italy. The bank details for the bank transfer will be provided by the sales manager of reference when you receive order confirmation.

Can I edit or cancel an order once it has been made?

After confirming your order, you will no longer be able to make changes to it from the website. If you need help, please contact our staff by e-mail at sales@maikii.com specifying your request and we will contact you as soon as possible.

Products and services

Product customization

What kind of files should I provide to customise the product with my logo?

To print a logo or design on a product you will need to send us a file in vector format, which, unlike other formats, always guarantees clear printing and high-quality results. Vector files are named .pdf, .eps and .ai.

What is a vector file?

Vector files are graphic images that can be used in any size and without any loss of quality or increase in weight. This is why they are ideal for printing logos or illustrations. You can recognise vector files because they are named .pdf, .eps and .ai. Company logos are usually created in vector format, since it is suitable for all uses. If you do not have a vector file, please contact our staff by e-mail at sales@maikii.com for support.

I have uploaded the logo, what should I do now?

After uploading the logo, all you need to do is wait for us to send you the graphic design proofs. As soon as the proofs are ready, you will receive an e-mail to notify you of their arrival, and you will be able to view them directly on your profile page on the Maikii.com website. The average waiting time is of about 1-2 working days. If the proofs meet your expectations and you wish to confirm the order, you can do this directly online from your personal area. Otherwise, you can reject the proofs and add the reason in the appropriate notes field. Our staff will contact you to provide any support you may need. If you need help, you can contact your sales manager of reference or write to us by e-mail at sales@maikii.com.

How to become a reseller

How can I become a reseller? What are the requirements?

The requirements to become a Maikii reseller are the following: long-standing and proven experience in the promotional item sector, experience in the USB flash drive sector, a geographic sales area that does not compete with our other resellers, and an annual minimum turnover of €5,000.00. To become a reseller, submit your request by filling out the form you can find on the website in the "Resellers" section. You must also send us your Chamber of Commerce company registration. Your request will be examined and you will receive an answer as soon as possible.

What advantages will I have if I become your reseller?

Maikii offers its resellers several exclusive advantages, the most important being: a dedicated price list, a preview of offers and promotions, technical support available at all times by phone and via e-mail, and a dedicated Maikii sales manager. In addition, Maikii takes care of all product customisation stages for you, preparing the print drafts with your customer's logo within 24 hours and without commitment. In your restricted access area on the maikii.com website, you can also create customised price lists for your customers on which you can add your logo, so that you can use all the necessary sales tools. You can also monitor the status of your order, see graphic print previews, manage confirmations, invoices and transport documents. In order to support you in the best possible way, Maikii also provides free samples of products to send to your customers for viewing. To become a reseller, access from the website menu under "Resellers" and fill out the form by following the instructions provided.

USB keys and Power Bank

What is the difference between the exclusive Maikii models and all the other products in the catalogue?

The exclusive models are USB Flash Drives and Power Banks designed and produced exclusively by Maikii. They are unique models that you will find only in the Maikii catalogue and not from other suppliers. All these products have been designed to offer you the best possible combination of design and quality.

What is the Maikiidea service?

With the Maikiidea service, you can create three-dimensional USB flash drives and Power Banks in any shape you want, starting from your project or idea. Many customers have already created products with the Maikiidea service, choosing the shape from the company logo or from the shape of a product, and the result is a truly original and unique gadget. The material we use to produce such items is a special type of soft rubber that is well suited to this specific type of use. The minimum order starts from just 100 pieces. You can find out more on the options offered by the Maikiidea service on this page. To create your non-binding quote, instead, visit this page

What is a USB OTG flash drive?

A USB flash drive with On-the-go (OTG) technology is equipped with a standard USB connector on one end, and a micro-USB connector on the other end. In this way, you can connect the USB flash drive directly to your smartphone or digital camera without using a cable, allowing you to read and transfer data quickly and immediately. By connecting the OTG flash drive to your smartphone, you will be able to view, for example, the files saved on the flash drive directly on your device, or transfer them from one memory to another according to your needs. You can then use the USB port of your flash drive to read or transfer data onto your computer. Currently, OTG technology is compatible with the Android operating system.

What difference is there between a USB 2.0 and a USB 3.0?

The difference between 2.0 and 3.0 technology is the data transfer speed. With USB 3.0 flash drives, you can copy, save or share files with a speed 10 times higher than that of normal USB flash drives. The USB 3.0 standard therefore offers tangible benefits in terms of performance, with no compatibility issues, since it offers backward compatibility with USB 2.0 ports. However, please note that the transfer speed of USB 3.0 flash drives is only ensured if the input port of the device supports 3.0 technology.

What is a Power Bank?

A Power Bank is an external battery that can be recharged by means of a USB cable from a power source such as a laptop or a wall-mounted battery charger. Once recharged, the Power Bank is used to supply energy to any electronic device (smartphone, tablet, camera, video camera). The Power Bank is portable, universal and compact. It is therefore an extremely useful accessory and an ideal gadget to customise for promotions.

How can I choose the ideal power for a Power Bank?

To find the Power Bank that is most suited to your needs, we recommend choosing one with a capacity at least equal to, or greater than, that of the device to be recharged. For example, the battery of an iPhone 4 is 1420 mAh. A 2200mAh power bank enables you to recharge it completely about 1.5 times. The Ampere indicated in the USB port output of a Power Bank determine the speed with which the device will be recharged. In addition to selecting the right capacity, it is thus also important to choose a Power Bank with output current similar to the one indicated on the battery charger of your device. A smartphone is usually equipped with a battery charger that supplies current at approximately 1A. A tablet, instead, comes with a battery charger that supplies current at approximately 2A. Recharging a tablet with a 1A output Power Bank will require slightly longer charging times than with a 2A Power Bank. Instead, there will be no problems using a 2A output Power Bank with a smartphone, since the output current is controlled by the voltage, which is always 5V, a value established by USB port specifications. You can find further information here.

How can I customise a Power Bank?

On the product page you can find information on the types of print available for each model and on the size of the print area.

What does Power Bank priority mean?

A Power Bank priority is a Power Bank ready for delivery: it is available in 48 hours without customisation or in 72 hours with the logo print. It is the ideal choice when you have a limited amount of time to receive the goods. Discover all the models here

Audio&Travel products

What is the Bluetooth tracker? How does it work?

A Bluetooth Tracker is a small locator that works thanks to an app that you can download onto your smartphone. Once your smartphone and Tracker are connected to each other via Bluetooth, the app allows you to view, on your smartphone, the location of the object to which the Tracker has been attached (e.g. keys). With the Tracker, you can also take pictures via remote control and make your smartphone ring to be able to locate it. The Bluetooth Tracker models that you can find in our catalogue work with all smartphones that are Bluetooth compatible through the JustFoundIt App, which you can download for free from the Apple App Store or Google PlayStore. You can find all the product details on this page.

Accessories, packaging and printing

How can I match the right accessory with the model I have chosen?

To help you choose the right accessory, in the product sheets of each model we have included a list of accessories compatible in shape and size with the selected item. Moreover, in the page dedicated to configuration, if you click on "Accessories", a window will open up where you can see all the types of packaging compatible with the product, and choose the one you prefer.

Are accessories customisable?

All accessories with printable surface are customisable. In the Maikii catalogue you will find cases, straps, chains, key chains, key rings and USB cables. Accessories with surfaces suitable for printing are the neck strap and the rubber cap holder.

Can I purchase only the accessories without purchasing a product?

No, the accessories are for sale only in combination with a product.

How can I match the right packaging with the model I have chosen?

To help you choose the right packaging, in the product sheets of each model we have included a list of packaging compatible in shape and size with the selected item. Moreover, in the page dedicated to configuration, if you click on "Packaging", a window will open up where you can see all the types of packaging compatible with the product, and choose the one you prefer.

Is packaging customisable?

Yes, all packaging can be customised with company logos and designs. You will find all the customisation details on the dedicated page and during product configuration.

Can I purchase only the packaging without purchasing a product?

No, the packaging is for sale only in combination with a product.

Which printing solutions can I choose for my product?

There are several printing solutions available for each model. In the product page of the item you have chosen, you will find information on the technique most suitable for the selected item.

Can I also print on the packaging and accessories?

Yes, all packaging can be customised with company logos and designs. The procedure for uploading print files and to confirm graphic design proofs is the same as the one we use for customising products.

Digital services

How does data loading work?

With the data loading function, you can receive your USB flash drives already complete with files in them. You can avoid having to load the data onto the USB flash drives, since we will do it for you. This service is particularly useful if you need to distribute documents, catalogues, brochures, photos, videos, links, or any other digital content. You can also choose whether to make data erasable or non-erasable, and whether to use the related Icon and Rename services. To find out all the details of our services, please visit this page

How can I send my data to be inserted into USB flash drives for data loading?

To load data (erasable or non-erasable) onto your USB flash drives, send the files to our sales team specifying your order number. You can send them to the direct e-mail of your sales manager of reference or to sales@maikii.com.

What is the difference between erasable data and non-erasable data?

By loading erasable data, any type of data or files can be put onto a flash drive, giving the user the option to erase them, so that space can be made in the memory to be used freely. By loading non-erasable data, instead, your files will be placed in a partition of the chip that is separated from the free memory, and you will not be able to erase the data, not even through formatting. When you insert your USB flash drive into your computer, two icons will appear: a read-only one and a removable mass storage one, which can be used freely. The pre-loaded data will occupy the available memory on the chip capacity you selected when ordering, so if you choose the "non-erasable" data service, remember that the free memory space will depend on the size of the file you want to pre-load.

What is icon customisation?

This service allows you to assign a customised icon to the peripheral device of the USB flash drive, which will be displayed instead of the standard icons, thus making it more easily recognisable for those who receive it. The required format is .ico, and we can help you create it if you do not have one available. This service is only compatible with the Windows operating system.

Are the data loading services compatible with all operating systems?

Not all operating systems support data loading services. On this page you can find full information on the services offered and on the compatibility of operating systems.

About your order

Shipping and delivery times

How long does it take to deliver an order of USB flash drives?

The arrival time of an order of USB flash drives depends on the model you have chosen and the type of services required when you purchased the product. This is why we do not usually indicate average delivery times but we prefer to give you precise information on the arrival time of your order. You can find this information in your order confirmation. If you need to receive USB flash drives or Power Banks quickly, you can choose from our models ready for delivery: they are available in 48 hours without customisation or in 72 hours with the logo print. For orders ready for delivery go to page.

What is the shipping time for an order of Power Banks?

The arrival time of a Power Bank order depends on the model you have chosen and the type of services required when you purchased the product. This is why we do not usually indicate average delivery times but we prefer to give you precise information on the arrival time of your goods. You can find this information in your order confirmation. If you need to receive your Power Banks quickly, you can choose from the models ready for delivery: they are available in 48 hours without customisation or in 72 hours with the logo print. For orders ready for delivery go to page.

Do you ship worldwide?

Our products are shipped all across Europe. Orders for the US market, instead, are managed by the us.maikii.com website, from which you can create quotes and confirm orders with the same procedure as on maikii.com.

I need to receive my product quickly, how should I proceed?

If you need to receive your order quickly, you can choose from the products in the catalogue that are ready for delivery: they will be delivered in just 48 hours without customisation, or in 72 hours with a silk-screen printed logo. We have more than 10 products in stock ready for delivery, see the models at this link.

Prices and promotions

I noticed that the price lists this week are different from the ones provided last week, why is that?

The price of USB flash drives is reviewed and updated every week. In fact, the price varies according to the market price of the memory chip. The market considers chips to be a commodity, such as oil and precious metals and, as for other trade goods, prices fluctuate according to various factors. This influences, yet only slightly, the cost of USB flash drives and thus the price at which they are sold on the market. This is why we update the price of our flash drives weekly, and you may notice slight differences from one price list to another or from one quote to another. According to this principle, the other products in the catalogue are also subject to slight changes in price, but these are much more stable costs influenced mostly by the currency exchange.

Problems with your order

I received the order but it is damaged. What should I do?

If you received a damaged order, please contact our sales staff for support. Write us an e-mail at sales@maikii.com

I received the order but it is incomplete. What should I do?

If you received an incomplete order, please contact our sales staff for support. Write us an e-mail at sales@maikii.com

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http://www.tribe-tech.com

Tribe is the retail division of Maikii, dedicated to the production and distribution of licensed merchandise. Discover how we have transformed USB drives, power banks, and a wide range of tech accessories into popular film, comic book, and cartoon characters!

Want to find out more?
Go to Tribe-tech.com


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